ju-tex.com holds the return policy to high regards as we constantly think of the comfort of our customers. We have a return policy of 15 days for most of our products if the product meets certain criteria i.e. if the product is damaged or if the product was not the item which was ordered. After 15 days, the item will not be taken back and ju-tex.com will not be held liable. Customers are requested to contact our customer care team as soon as possible for return of unwanted products.
Our return policy includes the following specifications, please go through it for a better understanding. . After purchasing a product from our website If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange with the exception of jewelry that we only offer a within 7 days return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We accept returns or exchanges for unworn jewelry as long as the request is made within 7 days of delivery. We also do not accept products that are intimate or sanitary.
We are unable to refund any shipping or handling fees related to your purchase or return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 15 days after delivery
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. All returns are evaluated before being processed. Unless faulty, medicines, food, personalized gifts or cosmetics products which have been opened cannot be refunded or exchanged. This does not affect your statutory rights. Faulty items will be accepted up to the manufacturer’s warranty terms. If you don’t have the money receipt then ju-tex.com will refuse to accept the return of the product.